Thailand is currently experiencing rapid growth as ASEAN’s IT hub. With the Digital Economy Promotion Agency (DEPA)’s “Cloud First” policy, enhancements in high-speed communication infrastructure, and the development of AI talent, government-led IT support is accelerating.
Given these circumstances, a robust IT support system is becoming a crucial factor for the successful expansion of Japanese companies into Thailand.
Based on official announcements, this article thoroughly explains why Thailand’s IT support is gaining attention, the IT challenges businesses face, points to consider when seeking support, and how to choose reliable support providers.
Reasons Thailand’s IT Industry is Chosen
Here, we explore why Thailand’s IT industry is being chosen.
Thailand’s Rapid Economic Growth as ASEAN’s Core
Thailand stands out in ASEAN for its remarkable economic growth, with the government emphasizing IT sector development.
Particularly noteworthy is the collaboration with Huawei for AI and cloud talent development, laying a solid foundation for future IT support in Thailand.
The synergy between policy and industry creates favorable conditions for Japanese enterprises.
Source:
Board of Investment Thailand (BOI), “Digital and Creative Industry”, accessed July 26, 2025,
https://www.boi.go.th/index.php?page=business_opportunities_detail&topic_id=117530
IT Infrastructure Development and Concentration of Skilled Talent
Under DEPA’s “Cloud First Policy,” Thailand is promoting priority use of government cloud solutions.
Additionally, the development of international submarine cables has enabled high-speed global communications, thus establishing the communication foundation necessary for IT support.
参考サイト：BOI「Digital and Creative Industry」PDF
Reliable Business Environment Attracting Japanese Companies
Thailand offers attractive IT support systems, such as tax incentives by the Board of Investment (BOI) and the development of digital parks, encouraging foreign companies to enter the market confidently.
This supportive environment has resulted in a steady increase in Japanese companies entering Thailand, highlighting the importance of post-entry operational support.
IT Challenges Faced by Companies Expanding to Thailand
Next, we discuss the IT challenges encountered by companies entering Thailand.
Communication Barriers Due to Local Language and Business Practices
Although Thailand is developing IT-related national certifications and training systems, Japanese companies must overcome differences in language and business practices to collaborate smoothly with local staff. Misunderstandings in IT terminology and business processes are common, necessitating meticulous on-site IT support.
Compliance with Thailand’s Unique Legal and IT Regulations
Companies seeking IT support in Thailand must pay attention to the Personal Data Protection Act (PDPA) and regulations concerning cloud services.
To respond effectively to frequently updated regulations, partnering with support providers knowledgeable about local laws is essential, especially in finance and manufacturing industries where compliance awareness is paramount.
Burdens Related to Securing IT Talent and Internal Training
Despite the government’s digital talent development initiatives, companies still face significant challenges at the operational level due to talent shortages.
Hiring and training internally incur significant time and costs; therefore, leveraging external IT support partners in Thailand is effective. In particular, a system capable of OJT and multilingual training is crucial.
Source:
Ministry of Labour Thailand, “Labour Minister transforms the new generation of workers into digital employment with the Thailand Digital Employer Day 2024 – joining networks to prepare the future workforce”, published August 29, 2024; accessed July 26, 2025,
https://www.mol.go.th/en/news/labour‑minister‑transformsthe‑new‑generation‑of‑workers‑into‑digital‑employment‑with‑the‑thailand‑digital‑employer‑day‑2024‑joining‑networks‑to‑prepare‑the‑future‑workforce
Characteristics of Companies That Should Receive IT Support in Thailand
This section explains characteristics of companies needing IT support in Thailand.
Companies Facing Diverse IT Issues Across Multiple Sites
Due to varying infrastructure and communication quality across regions in Thailand, IT issues differ by branch or factory.
It’s essential to have flexible IT support tailored to each location’s specific situation, in alignment with the government’s Cloud-First policy.
Companies Struggling with Coordination Between Local Staff and Japanese Headquarters
Insufficient IT coordination between headquarters and local sites can lead to inefficiencies due to language barriers and delayed information sharing.
Companies facing challenges in inter-site data coordination and unstructured information integration will significantly benefit from appropriate IT support.
Companies Seeking to Revise Security and Operational Frameworks
With advancements in smart city initiatives and strengthened Cybersecurity Acts, managing security has become a significant business concern.
For businesses handling personal information and operational data, it’s crucial to engage an IT support provider capable of building robust system operations and continuous monitoring.
Major IT Support Providers in Thailand
This section introduces prominent IT support companies in Thailand.
Industry-Specific IT Companies (e.g., Manufacturing)
The manufacturing sector in Thailand increasingly demands IoT, sensor integration, and smart factory solutions.
The National Electronics and Computer Technology Center (NECTEC) conducts R&D and industry-specific IT support, drawing attention for its initiatives in proof-of-concept testing and industry-academic collaborations.
Companies seeking specialized manufacturing solutions will find NECTEC a viable option.
Nationwide IT Infrastructure Support Companies
The Digital Government Development Agency (DGA) promotes e-Government and national data center development, extending IT support beyond metropolitan areas.
Companies offering nationwide IT infrastructure and cloud platform support become reliable partners for enterprises expanding their regional IT capabilities.
Japanese Language Support Providers for Japanese Enterprises
Language support is essential for Japanese companies operating in Thailand.
Thanks to multilingual initiatives by BOI and DEPA, an increasing number of IT support providers employ Japanese-speaking staff.
These providers offer precise assistance in regulatory understanding, document management, and alignment with Japanese business culture.
Consult TOMASTECH for IT Support in Thailand
Here, we will introduce TOMASTECH, which provides IT support in Thailand.
What are the IT support services provided by TOMASTECH?
Based in Bangkok, TOMASTECH offers extensive IT support services tailored for Japanese companies.
Services include on-site support by local staff and a multilingual (Japanese and English) helpdesk, cloud infrastructure setup, network configuration, and security management.
Aligned with Thailand’s Cloud-First and e-Government policies, TOMASTECH is a trusted partner for both public and private sectors.
Case Studies and Solved Issues
TOMASTECH has significant experience providing IT support at sites like factories and logistics centers.
For manufacturing, they transitioned outdated local networks to high-speed cloud environments, facilitating multi-site coordination.
In logistics, staff training and VPN connections with Japanese headquarters helped standardize operations and reduce individual dependencies. Flexibility and detailed support are key strengths.
Consultation to Implementation and Operation Flow
TOMASTECH provides seamless Japanese-language support from initial consultation to system operation.
The process involves consultation, on-site survey, requirement definition, proposal submission, implementation, and maintenance.
With designs aligned to the government’s Cloud-First policy, TOMASTECH boasts diverse experiences ranging from public agencies to private enterprises.
FAQ about IT Support in Thailand
Q. Is Japanese language support available locally?
A. Yes. TOMASTECH staffs bilingual personnel (Japanese and English), facilitating smooth communication with Japanese headquarters.
Q. What about post-implementation support?
A. TOMASTECH provides 24-hour monitoring and regular inspections, maintaining high-quality long-term operational support aligned with DEPA and DISDA standards.
Q. Which industries are supported?
A. TOMASTECH provides IT support across various sectors including manufacturing, logistics, and public agencies, addressing industry-specific challenges flexibly.
Conclusion
With the Thai government’s Cloud-First policy, e-Government initiatives, and digital talent programs, the groundwork for receiving effective IT support is strengthening.
In line with these initiatives, demand for local IT environment enhancement and information coordination is growing.
Considering this background, TOMASTECH continues to provide dedicated IT support to Japanese companies in Thailand.
If you face challenges with your Thailand-based operations or IT infrastructure, feel free to consult us. We will propose optimal solutions tailored to your company’s needs.
